Making a Complaint Policy

Happy Feet Preschool envision building professional and positive relationships with parents / carers and other professional and would hope that a complaint never arises.

Aim:

Should a complaint be made towards Happy Feet Preschool as a company or towards a member of staff we aim to efficiently and professional resolve the complaint as quickly as possible.

Procedure:

-       If a complaint arises, Happy Feet Preschool would like to work alongside the parent / carer / staff member in resolving the complaint professionally to the standards expected

-       The individual who has made the complaint would need to log the complaint via email or letter and give Happy Feet Preschool 14 days to correspond.

-       If the individual making the complaint is not satisfied with the outcome or wishes to make a complaint immediately the details for are below:

Contact details for the local authorities:

Ofsted

Piccadilly Gate

Store Street

Manchester

M1 2WD

Email: Enquiries@ofsted.gov.uk

Contact: 0300 123 1231

Local Authority Designated Officer (LADO) The LADO team manage any allegations, made against individuals who work within surrey.

-       Contact: 0300 123 1650, Monday – Friday 9am-5pm

-       Email: LADO@surreycc.gov.uk